Ensuring high service standards

8th June 2013

Today was a very slow day as entrepreneur. However the most important thing i learnt was that as an entrepreneur it is important to have a form of quality control as well as service levels that are expected within your company.

Today i went for dinner at a restaurant at the Canal Walk with family friends, but was however very disappointed with the service received. As a future entrepreneur i realised it is important to ensure that you are aware of the service that your employees are giving your clients, as this is a very important factor that affects the goodwill of your business.

At this restaurant the food was amazing however the service we received was below standard for a restaurant of its calibre and because of the bad service received the chances of going back to this restaurant again are slim, and the chances that i will let my friends and family know of the bad service given by this restaurant are high. The waiter who served us was rude and did not write down our orders which resulted in him bringing the wrong orders to us.

The saying the customer is king is an important as the customer plays an important role in positioning an image of your business in customers minds. Having control over the standards of service that is given by employees is important, and i feel as an entrepreneur you must ensure that these standards are being kept by all employees. Those who need assistance in certain areas must be provided with training and mentoring programs to assist them. These are all very important aspects to a business that are usually overseen as there is a saying that says the way in which your business is run as an entrepreneur is a reflection of who you are.

Till tomorrow

Tarisai xx